Account Supervisor

Account Supervisor

acKnowledge Digital Marketing is seeking an Account Supervisor to join our fast growing digital marketing agency. This position is based in New York City.

Who we are

Founded in 2012, acKnowledge Digital Marketing (AKDM) is a New York City-based Digital Marketing agency that helps traditional and premium brands create customized strategies and execute strategic plans targeting their goals for success. AKDM’s extensive offering spans SEO, Social Media, Display Planning, Analytics & Insights, SEM/PPC, Mobile Marketing, Business Intelligence, & Projection Modeling.

Our roster includes a great mix of well-known brands and innovative startups such as A&E Networks, Lifetime TV, History Channel, Vice, Tablet Hotels, GIPHY, James Perse, Opening Ceremony, Veronica Beard, RELATED, and many more.

What You’ll Work On

Campaign Strategy
  • Proactively advise clients on digital strategy and trends
  • Ensure campaign planning and execution aligns with client objectives or best practices
  • Confirm that campaign performance reporting includes correct metrics and insight
  • Manage the ongoing planning and execution of clients’ campaigns
  • Ensure that the correct strategies and resources are utilized to deliver against goals
Client Management
  • Manage a range of clients in various industry verticals across digital media teams
  • Monitor and communicate performance trending towards client revenue / KPI goals
  • Produce monthly, quarterly and yearly performance reviews for clients
  • Schedule and lead weekly client status calls
  • Prepare key insights and summary performance for status calls
  • Respond to requests from clients and select vendors
  • Coordinate the successful onboarding of new clients
  • Troubleshoot client concerns and billing issues
  • Assist clients with the contract renewal process
  Analytical & Technical
  • Understanding of the roles that paid media channels play in the digital ecosystem
  • Proficient in marketing and analytics products, such as Google Analytics, AdWords, Facebook Business Manager
  • Ability to analyze data and draw insightful findings grounded in metrics across media channels

What We’re Looking For

  • 4+ years of professional work experience
  • A minimum of 2 years of digital agency experience in a senior role either in Client Services, Account Management, Project Management, or Strategy
  • Bachelor degree in a related field
  • Strong analytical skills with the ability to digest and interpret data
  • Excellent customer relationship management skills
  • Significant experience with cross-functional management and/or project management
  • Knowledge of Google Analytics, Google AdWords, Facebook, Instagram, and Twitter
  • High proficiency in Excel
  • Proficiency in Keynote/Powerpoint
  • Excellent project management, campaign management, and planning skills
  • Great presentation skills, and the ability to adapt to clients’ communication styles
  • Ability to proactively recognize and address client needs

Bonus Points if You Are

  • Proactive, enthusiastic and self-motivated
  • Organized and able to multi-task as well as prioritize tasks appropriately
  • Innovative and creative, with a logical and methodical approach to problem-solving

What We Provide

  • Exceptional health & dental insurance with flexible company-paid plans
  • 401K with company match
  • Annual bonuses (Based on company performance)
  • Flexible work from home and vacation policy
  • Exciting culture and group atmosphere
  • Nurturing learning environment with growth opportunity

Please email contact@acknowledgedigital.com for all inquiries.

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